Customer Care

Contact Gucci Platform Sneakers

We’re here to help with product guidance, sizing, orders, shipping, and returns. Expect a reply within 1 business day.

Email us

For the fastest response, email our team with your question or order number.

[email protected]

Response time: within 1 business day

Service hours

  • Mon–Fri: 9:00–18:00 EST
  • Sat: 10:00–16:00 EST
  • Sun: Closed

We aim to reply promptly during these hours.

Send us a message

Complete the form and our specialists will follow up by email. Fields marked with an asterisk are required.

0 / 2000

By submitting, you allow us to process your data to respond to your inquiry.

Visit or write

Gucci Platform Sneakers
345 W 14th St
New York, NY 10014, USA

Email: [email protected]

Get directions

Showroom visits by appointment only.

Quick answers

How long does shipping take?

Orders typically dispatch within 1–2 business days. Standard shipping in the U.S. arrives in 3–6 business days depending on destination. See full details in our Shipping Information.

What is your returns policy?

Eligible items can be returned within the window stated in our policy if unworn and in original condition. Start here: Refund & Returns Policy.

Do you authenticate products?

Yes. All platform sneakers offered are authenticated and quality-inspected prior to shipment.

How do I choose the right size?

Most Gucci platform sneakers fit true to size. For half sizes or wide feet, consider sizing up. Share your usual size in the message and we’ll advise.

Which payment methods are accepted?

We accept major cards and PayPal. See the footer for a summary and visit our Terms & Conditions for more information.

Care tips for platform sneakers

Spot clean with a soft cloth and mild cleaner. Avoid prolonged moisture and direct heat. Store with support to maintain shape.